Fabulous first-time experience. Impressive customer service. Needed timber cut into shelves, plus supports to prevent bowing in the middle. Placed the order over the phone, and received excellent advice from Tait on materials. The shelves were cut and neatly packaged for our collection in a couple of hours, and we were taken directly to where we could buy those weird little shelf-support things that plug into holes and no one seems to know the name of. The Hectorville crew was amazing!

Thanks Oscar for saving my life! I’ve spent the whole morning to find parts or a brand new laundry washing machine conversion tap but couldn’t get any helpful information from 3 other suppliers (including plumbing suppliers). Oscar told me to try this one otherwise could get it returned and it worked!!!

Always friendly staff, great range of products which are priced very competitively. The trade centre is great too, very accommodating when asking for custom lengths of wood etc.

Recently visited to get some information on paints/kitchen cupboard upgrades and Meri went above and beyond helping me with the utmost patience, answered the numerous questions I had with incredibly helpful information. She really knows her stuff, is kind and took her time with me. She is an incredible asset to this store and they should probably give her a raise. 🙂

Awesome service. Had a heater die on me a week after purchasing. Tate (I hope, sorry if I got your name wrong) called me as soon as he saw my email, organised a similar model and delivered with a cash refund for the price difference the next business day.