Online Refunds & Returns Policy

Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any further reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where there is a major failure, you will be entitled to choose a refund or replacement for the product. Full details of your consumer rights may be found at www.consumerlaw.gov.au.

The Store is not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:

• Has a problem that would have stopped someone from buying the item if they had known about it;

• Is unsafe;

• Is significantly different from any sample or description provided; or

• Doesnt do what the Store said it would, or what the customer asked for and cant be easily fixed.

Alternatively, you can choose to keep the product and the Store will compensate you for any drop in value.

If the problem is not major, the Store will repair the product within a reasonable time. If it is not repaired in a reasonable time, or not able to be repaired, you can choose a refund or replacement.

Please keep proof of purchase, such as payment confirmation or receipt.

The method of refund will be the same as the method of payment.

Stores may provide remedies in addition to the above at their discretion.

Some products sold on the Mitre 10 website are delivered directly from our supply partners. Below are the returns policies for our supply partners.