FAQs about Products
I can't find the product I'm looking for. How do I find out if you sell it?
Contact the store to check if the item is available.What if there is an error with pricing or another aspect of ordering?
The order will be cancelled, and you will be notified.How can I order your products online or through Click and Collect?
You can purchase our products through the National website at mitre10.com.au/glyndemitre10. If you’d like to place a custom order you can call the store or use our Special Orders form.Where can I collect my online purchases from?
Items can be collected from Glynde Mitre 10, Hectorville.How can I get detailed information about a product?
Product specifications, dimensions, materials, and compatibility details are available on our website or by contacting the store.
FAQs about Purchases, Refunds & Exchanges
What do I do if I have a faulty item?
Please check our refund policy.Can I get a refund if I change my mind?
Be sure of your purchase — the store may not provide refunds for change of mind.Can I cancel or modify my order?
Orders can be modified or cancelled by contacting the store before collection. Once an order has been processed, changes may not be possible.Do you offer delivery?
Currently, purchases are available via Click & Collect. We also offer delivery at an additional charge depending on your location.Where can I collect my online purchases from?
Items can be collected from Glynde Mitre 10, Hectorville.The website said there was stock in-store, but when I arrived it was sold out.
Stock levels are updated regularly, but very popular or on-promotion items can sell out quickly. You can call to reserve the item for later collection.How can I tell if items are available online or in-store?
Availability is displayed while ordering. If stock is low, we can order it for you within standard business times.What are my payment options?
Online purchases can be made securely using credit cards (Visa, MasterCard, American Express).How long does it take to verify payments?
Payments are verified, and funds are taken from your account immediately.I think my payment has failed; can you help me?
If there's an issue with your payment, you will be notified immediately and prompted to use an alternate payment method.What happens after I have completed payment online successfully?
You will receive an order confirmation email with all order details. Once your order is ready for collection, the store will send a follow-up email with collection instructions.