Help & FAQ

FAQs about Payments

Online purchases are made easily and secure using your credit card (Visa, MasterCard and American Express).

After you place an order with us, you’ll receive an order confirmation email with the details of your order, which can be used for proof of your purchase. If you have any queries regarding your purchase, please Contact Us

You will be notified instantly if there is a problem with your payment. You will be prompted for an alternate payment method. You can also call us and make the payment

Payments are verified and funds taken from your account straight away.

FAQs about Products

Please contact the store to see if the item is part of our store range but not yet available online.

The order will be cancelled and you will be notified accordingly.

Only available products are shown on the website.

We try to make sure that stock levels on our website are updated regularly, but for some items, particularly those that are on promotion or are very popular, we can often sell out of stock quickly. We apologise for the inconvenience. But you can call us and see if you can reserve the product and collect it later.

Simply type what you are looking for into the search bar at the top of each page and hit return (or click the magnifying glass icon). This will return a list of results for you with the closest matching items at the top of the page. 

If you can’t find what you’re looking for, try browsing using the navigation bar at the top of the page.

Where can I collect my purchases from?

Can be collected from Glynde Mitre 10, Hectorville.

FAQs about Refunds & Exchanges

Please check our refund policy.

Please choose your purchase carefully as a refund may not be provided if you simply change your mind. Please check with your local store to see what their return policy is.

FAQs about My Account

To place an order on our website, browse the site for items you are looking for.  Add items to your shopping cart using the ‘Add to cart’ buttons.

When you are ready, select the shopping cart icon or link and then click on the ‘Proceed to Checkout’ button.

Follow prompts until complete.

Unfortunately, once an order has been received it cannot be amended. If you wish to add products, you will need to place another order.

You can also call our Store.

I have lost my order number can you please assist?

If you have lost your order number, please call our store for collection.

I can’t remember my password. How do I re-set it?

To reset your password:

  • Click on the Login link at the top of any page.
  • Click on the Forgot Your Password link.
  • Enter the email address you used to sign up for your account.
  • Click on ‘Submit’

We’ll send an email to the address you used to create your account containing a system generated password and instructions to reset your password. Follow the instructions to finish changing your password.