Online Refunds & Returns Policy
HOME ONLINE REFUNDS & RETURNS POLICY
This Policy is provided by the Mitre 10 store participating in this website that has been selected by the customer to buy the particular product/s that are subject to this Policy (Store).
The Store is not required to provide a refund or replacement if the customer changes their mind.
But the customer can choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:
Has a problem that would have stopped someone from buying the item if they had known about it;
Is significantly different from any sample or description provided;
Doesnt do what the Store said it would, or what the customer asked for and cant be easily fixed.